# HAAS Alert Status - Incident History ### Service Disruption * **Date:** Jul 21, 2026 **Resolved** - At 8:24 am CDT, our internal data teams detected alarms indicating a service disruption, and engineering began working to resolve it immediately. By 9:12 am CDT, systems were returning to normal, and we're now investigating the root cause. [Incident Link](https://status.haasalert.com/incidents/41vxngt1k9q5) ### Samsara Degraded Service Event * **Date:** Apr 29, 2026 **Resolved** - This incident has been confirmed resolved. * **Date:** Apr 29, 2026 **Monitoring** - Samsara has implemented a fix. We will continue to monitor the results until we see our services are fully operational. * **Date:** Apr 29, 2026 **Investigating** - Samsara has reported degraded API status. This issue is impacting HAAS Alert customers utilizing Samsara for connectivity to our platform. We are monitoring the Samsara incident and will report here when the issue has been resolved. For current status of the issue, please visit [Samsara Status](https://www.samsarastatus.com/) [Incident Link](https://status.haasalert.com/incidents/ymf6f57wtcr9) ### Service Degradation for API, Auth, and Fleet Fusion * **Date:** Apr 21, 2026 **Resolved** - On April 21st our team performed a database maintenance that unintentionally prevented intermittent traffic from being ingested into Safety Cloud from 7:41 PM CT to 8:21 PM CT. We have identified the root cause of the issue and added processes to ensure this issue does not occur in the future. As of 8:21 PM CT April 21, all systems are fully operational. [Incident Link](https://status.haasalert.com/incidents/5mh05dfl7hqm) ### Upcoming Maintenance EU Region – Planned Disaster Recovery Exercise * **Date:** Mar 15, 2026 **Completed** - The scheduled maintenance has been completed. * **Date:** Mar 15, 2026 **Update** - Scheduled maintenance is still in progress. We will provide updates as necessary. * **Date:** Mar 15, 2026 **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Mar 2, 2026 **Scheduled** - NOTE: As part of our ongoing commitment to security, resilience, and operational compliance, we will be conducting a planned Disaster Recovery (DR) failover exercise in our EU region on Sunday, March 15, beginning at 11:00 PM UTC through 3:00 AM UTC. This exercise is a critical component of our Business Continuity and Disaster Recovery (BCDR) program, designed to validate the integrity, availability, and confidentiality of data across our primary and backup infrastructure environments. This exercise is designed to have minimal disruption. However, during the maintenance window, users may experience brief, intermittent issues with the following: * Logging into and viewing data on the Safety Cloud dashboard * Sending data to HAAS Alert APIs * Ingestion of Safety Cloud data feeds * Alerts being delivered to or from vehicles Throughout this exercise, all data handling will remain fully encrypted and governed by our standard security controls. No data will be at risk of loss, exposure, or unauthorized access. This exercise is being conducted in alignment with our internal security policies and applicable regulatory requirements to ensure the continued confidentiality, integrity, and availability of our systems. [Incident Link](https://status.haasalert.com/incidents/zvprn2fjg4zk) ### Service Provider Degradation * **Date:** Oct 20, 2025 **Resolved** - The service provided has resolved the issue. We will continue to monitor our services for residual effects. [AWS Health Status](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A) * **Date:** Oct 20, 2025 **Investigating** - We are currently investigating degraded services on our cloud platform provider. [Incident Link](https://status.haasalert.com/incidents/tywtd70m6n5n) ### HA7 Cellular Network Update * **Date:** Oct 6, 2025 **Completed** - The scheduled maintenance has been completed. * **Date:** Oct 6, 2025 **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Oct 1, 2025 **Scheduled** - This coming Monday (Oct 6th) at approximately 9am EDT, we will be performing a major, vendor-required database maintenance. During the upgrade, HA7 device transmissions will be delayed for a brief period lasting less than 10 minutes. [Incident Link](https://status.haasalert.com/incidents/2842gtyqn8fc) ### Network Provider Planned Maintenance * **Date:** Mar 20, 2025 **Completed** - The scheduled maintenance has been completed. * **Date:** Mar 20, 2025 **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Mar 19, 2025 **Scheduled** - HA-7 Users Only: Our network provider will be performing required maintenance lasting approximately two hours. During this process, the provider network will be unavailable for two brief periods each lasting approximately 10 minutes and occurring about an hour apart. [Incident Link](https://status.haasalert.com/incidents/d34s4cw8bfbs) ### Increased API Error Rates * **Date:** Jul 30, 2024 **Resolved** - Our cloud infrastructure provider experienced an increase in API Error Rates that intermittently impacted our ingestion process. [Incident Link](https://status.haasalert.com/incidents/krh4642b0b3r) ### Planned Maintenance Affecting Samsara Users * **Date:** Apr 25, 2024 **Completed** - The scheduled maintenance has been completed. * **Date:** Apr 25, 2024 **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. * **Date:** Mar 22, 2024 **Scheduled** - Samara has a planned database update occurring at this time. The approximate impact is expected to be 2-5 minutes within this window. If your account is impacted, you can expect to not see vehicle updates during the impacted time. [Incident Link](https://status.haasalert.com/incidents/8bfvfdrl6hqr)