Date: Jul 21, 2026 Resolved - At 8:24 am CDT, our internal data teams detected alarms indicating a service disruption, and engineering began working to resolve it immediately. By 9:12 am CDT, systems were returning to normal, and we're now investigating the root cause. Incident Link
Samsara Degraded Service Event
Date: Apr 29, 2026 Resolved - This incident has been confirmed resolved.
Date: Apr 29, 2026 Monitoring - Samsara has implemented a fix. We will continue to monitor the results until we see our services are fully operational.
Date: Apr 29, 2026 Investigating - Samsara has reported degraded API status. This issue is impacting HAAS Alert customers utilizing Samsara for connectivity to our platform. We are monitoring the Samsara incident and will report here when the issue has been resolved. For current status of the issue, please visit Samsara Status Incident Link
Service Degradation for API, Auth, and Fleet Fusion
Date: Apr 21, 2026 Resolved - On April 21st our team performed a database maintenance that unintentionally prevented intermittent traffic from being ingested into Safety Cloud from 7:41 PM CT to 8:21 PM CT. We have identified the root cause of the issue and added processes to ensure this issue does not occur in the future. As of 8:21 PM CT April 21, all systems are fully operational. Incident Link
Upcoming Maintenance EU Region – Planned Disaster Recovery Exercise
Date: Mar 15, 2026 Completed - The scheduled maintenance has been completed.
Date: Mar 15, 2026 Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Date: Mar 15, 2026 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Mar 2, 2026 Scheduled - NOTE: As part of our ongoing commitment to security, resilience, and operational compliance, we will be conducting a planned Disaster Recovery (DR) failover exercise in our EU region on Sunday, March 15, beginning at 11:00 PM UTC through 3:00 AM UTC. This exercise is a critical component of our Business Continuity and Disaster Recovery (BCDR) program, designed to validate the integrity, availability, and confidentiality of data across our primary and backup infrastructure environments. This exercise is designed to have minimal disruption. However, during the maintenance window, users may experience brief, intermittent issues with the following:
Logging into and viewing data on the Safety Cloud dashboard
Sending data to HAAS Alert APIs
Ingestion of Safety Cloud data feeds
Alerts being delivered to or from vehicles Throughout this exercise, all data handling will remain fully encrypted and governed by our standard security controls. No data will be at risk of loss, exposure, or unauthorized access. This exercise is being conducted in alignment with our internal security policies and applicable regulatory requirements to ensure the continued confidentiality, integrity, and availability of our systems. Incident Link
Service Provider Degradation
Date: Oct 20, 2025 Resolved - The service provided has resolved the issue. We will continue to monitor our services for residual effects. AWS Health Status
Date: Oct 20, 2025 Investigating - We are currently investigating degraded services on our cloud platform provider. Incident Link
HA7 Cellular Network Update
Date: Oct 6, 2025 Completed - The scheduled maintenance has been completed.
Date: Oct 6, 2025 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Oct 1, 2025 Scheduled - This coming Monday (Oct 6th) at approximately 9am EDT, we will be performing a major, vendor-required database maintenance. During the upgrade, HA7 device transmissions will be delayed for a brief period lasting less than 10 minutes. Incident Link
Network Provider Planned Maintenance
Date: Mar 20, 2025 Completed - The scheduled maintenance has been completed.
Date: Mar 20, 2025 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Mar 19, 2025 Scheduled - HA-7 Users Only: Our network provider will be performing required maintenance lasting approximately two hours. During this process, the provider network will be unavailable for two brief periods each lasting approximately 10 minutes and occurring about an hour apart. Incident Link
Increased API Error Rates
Date: Jul 30, 2024 Resolved - Our cloud infrastructure provider experienced an increase in API Error Rates that intermittently impacted our ingestion process. Incident Link
Planned Maintenance Affecting Samsara Users
Date: Apr 25, 2024 Completed - The scheduled maintenance has been completed.
Date: Apr 25, 2024 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Mar 22, 2024 Scheduled - Samara has a planned database update occurring at this time. The approximate impact is expected to be 2-5 minutes within this window. If your account is impacted, you can expect to not see vehicle updates during the impacted time. Incident Link