# HAAS Alert Status - Incident History

## Incident/309508432
**Date:** Jul 21, 2026 10:43 CDT  
**Status:** Resolved  
At 8:24 am CDT, our internal data teams detected alarms indicating a service disruption, and engineering began working to resolve it immediately. By 9:12 am CDT, systems were returning to normal, and we're now investigating the root cause.

## Incident/298785072
**Date:** Apr 29, 2026 14:42 CDT  
**Status:** Resolved  
This incident has been confirmed resolved.  
**Monitoring:** As of Apr 29, 13:00 CDT, Samsara has implemented a fix. We will continue to monitor the results until we see our services are fully operational.  
**Investigating:** As of Apr 29, 11:20 CDT, Samsara has reported degraded API status impacting HAAS Alert customers utilizing Samsara for connectivity to our platform. We are monitoring the Samsara incident and will report here when the issue has been resolved. For current status of the issue, please visit [Samsara Status](https://www.samsarastatus.com/).

## Incident/297645532
**Date:** Apr 21, 2026 20:00 CDT  
**Status:** Resolved  
On April 21st, our team performed database maintenance that unintentionally prevented intermittent traffic from being ingested into Safety Cloud from 7:41PM CT to 8:21PM CT. We have identified the root cause of the issue, and added processes to ensure this issue does not occur in the future. As of 8:21 PM CT April 21, all systems are fully operational.

## Incident/287519952
**Date:** Mar 15, 2026 20:33 CDT  
**Status:** Completed  
The scheduled maintenance has been completed.  
**Update:** As of Mar 15, 20:16 CDT, scheduled maintenance is still in progress. We will provide updates as necessary.  
**In progress:** As of Mar 15, 18:00 CDT, scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Scheduled:** NOTE: On Mar 15, from 11:00 PM UTC through 3:00 AM UTC, we will conduct a planned Disaster Recovery (DR) failover exercise in our EU region.

## Incident/268167552
**Date:** Oct 20, 2025 05:21 CDT  
**Status:** Resolved  
The service provided has resolved the issue. We will continue monitoring our services for residual effects.  
[Further details](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A)  
**Investigating:** As of Oct 20, 02:45 CDT, we are currently investigating degraded services on our cloud platform provider.

## Incident/266132462
**Date:** Oct 6, 2025 10:10 CDT  
**Status:** Completed  
The scheduled maintenance has been completed.  
**In progress:** As of Oct 6, scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Scheduled:** On Oct 1, we will be performing a major database maintenance expected to delay HA7 device transmissions for a brief period.

## Incident/243935912
**Date:** Mar 20, 2025 09:30 CDT  
**Status:** Completed  
The scheduled maintenance has been completed.  
**In progress:** As of Mar 20, scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Scheduled:** Our network provider will be performing maintenance lasting approximately two hours with brief periods of network unavailability.

## Incident/218095492
**Date:** Jul 30, 2024 14:00 CDT  
**Status:** Resolved  
Our cloud infrastructure provider experienced an increase in API error rates that intermittently impacted our ingestion process.

## Incident/203329522
**Date:** Apr 25, 2024 23:00 CDT  
**Status:** Completed  
The scheduled maintenance has been completed.  
**In progress:** As of Apr 25, 22:00 CDT, scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Scheduled:** Samsara has a planned database update occurring at this time with an expected impact of 2–5 minutes.