HAAS Alert Status - Incident History

Incident/309508432

Date: Jul 21, 2026 10:43 CDT
Status: Resolved
At 8:24 am CDT, our internal data teams detected alarms indicating a service disruption, and engineering began working to resolve it immediately. By 9:12 am CDT, systems were returning to normal, and we're now investigating the root cause.

Incident/298785072

Date: Apr 29, 2026 14:42 CDT
Status: Resolved
This incident has been confirmed resolved.
Monitoring: As of Apr 29, 13:00 CDT, Samsara has implemented a fix. We will continue to monitor the results until we see our services are fully operational.
Investigating: As of Apr 29, 11:20 CDT, Samsara has reported degraded API status impacting HAAS Alert customers utilizing Samsara for connectivity to our platform. We are monitoring the Samsara incident and will report here when the issue has been resolved. For current status of the issue, please visit Samsara Status.

Incident/297645532

Date: Apr 21, 2026 20:00 CDT
Status: Resolved
On April 21st, our team performed database maintenance that unintentionally prevented intermittent traffic from being ingested into Safety Cloud from 7:41PM CT to 8:21PM CT. We have identified the root cause of the issue, and added processes to ensure this issue does not occur in the future. As of 8:21 PM CT April 21, all systems are fully operational.

Incident/287519952

Date: Mar 15, 2026 20:33 CDT
Status: Completed
The scheduled maintenance has been completed.
Update: As of Mar 15, 20:16 CDT, scheduled maintenance is still in progress. We will provide updates as necessary.
In progress: As of Mar 15, 18:00 CDT, scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled: NOTE: On Mar 15, from 11:00 PM UTC through 3:00 AM UTC, we will conduct a planned Disaster Recovery (DR) failover exercise in our EU region.

Incident/268167552

Date: Oct 20, 2025 05:21 CDT
Status: Resolved
The service provided has resolved the issue. We will continue monitoring our services for residual effects.
Further details
Investigating: As of Oct 20, 02:45 CDT, we are currently investigating degraded services on our cloud platform provider.

Incident/266132462

Date: Oct 6, 2025 10:10 CDT
Status: Completed
The scheduled maintenance has been completed.
In progress: As of Oct 6, scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled: On Oct 1, we will be performing a major database maintenance expected to delay HA7 device transmissions for a brief period.

Incident/243935912

Date: Mar 20, 2025 09:30 CDT
Status: Completed
The scheduled maintenance has been completed.
In progress: As of Mar 20, scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled: Our network provider will be performing maintenance lasting approximately two hours with brief periods of network unavailability.

Incident/218095492

Date: Jul 30, 2024 14:00 CDT
Status: Resolved
Our cloud infrastructure provider experienced an increase in API error rates that intermittently impacted our ingestion process.

Incident/203329522

Date: Apr 25, 2024 23:00 CDT
Status: Completed
The scheduled maintenance has been completed.
In progress: As of Apr 25, 22:00 CDT, scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled: Samsara has a planned database update occurring at this time with an expected impact of 2–5 minutes.